How It Works
How Yardimo works
This page answers two questions: how you install Yardimo on your site, and what exactly happens behind the scenes when a visitor asks something. Setup is three steps, answering is five stages.
Setup in three steps
No developer required. The whole thing takes about five minutes.
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Create an account
An email address and a password are enough. We do not ask for card details; try it free for 14 days, then pick the plan that fits you.
- During sign up we ask for your company name and website address
- As soon as the account is open you get the dashboard and your widget key
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Connect your site
Enter your domain and start the crawl. Yardimo walks your pages and builds your knowledge base. While it finishes you can add anything you find missing by hand.
- Your plan decides how many pages get crawled
- When the crawl ends you see the list of pages that were read
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Paste the code
Add the single line we give you right before the closing body tag. Refresh the page and the widget appears in the bottom right corner.
- WordPress, Shopify, Wix or hand written HTML, it makes no difference
- The widget only runs on the domains you allow
<script src="https://yardimo.com/widget/v1/loader.js" data-yardimo="PUBLIC_KEY" defer></script>What happens behind the scenes
Yardimo does not pull random facts off the internet. Every answer goes through these five stages.
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Your pages are crawled
Our crawler follows the links on your domain and takes the body text of every page. Repeating parts such as menus, cookie banners and footers are stripped out.
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Text is split into chunks
Long pages are split by their headings into chunks of a few hundred words. That way an answer uses the relevant paragraph instead of a whole page.
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Each chunk becomes a meaning vector
Chunks are turned into number sequences and stored in the database. Those sequences represent meaning, so two texts about the same thing end up close to each other.
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The closest chunks are found
The visitor's question is turned into a vector the same way, then matched against your knowledge base. The right text is found even when the visitor used completely different words.
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The answer is written from those chunks only
The model receives the question together with the retrieved chunks and is told not to go beyond them. The answer is built from your content, not from general internet knowledge.
If it does not know, it does not invent
When a question has no match in your knowledge base the assistant does not make an answer up. It says it does not know, hands the topic to an agent or asks for contact details. Unanswered questions collect in the dashboard so you can close the gaps in your knowledge base.
- Answers are built from your content only
- Anything uncertain is handed to an agent
- Unanswered questions are listed in the dashboard
Frequently asked questions
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Do I need a developer to install it?
No. If you can add one line of code to your site, the installation is done. On WordPress, pasting it into the theme footer area is enough.
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Does Yardimo crawl my entire website?
It crawls up to the page limit of your plan. You can exclude sections before the crawl starts and remove pages you do not want from the list afterwards.
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Does the assistant update when I update my site?
It updates when you start a new crawl. Changed pages are read again, unchanged ones are skipped. You can run the crawl manually or let it repeat on a schedule.
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What if the assistant gives a wrong answer?
Because answers come only from content you provided, mistakes usually trace back to missing or outdated information. Find the reply in the conversation history and add the correct information as a question and answer pair; the assistant uses it from then on.
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What if a visitor wants to talk to a person?
The chat moves into the agent queue and you get a notification in the dashboard. When you take over you see every message so far, so the visitor does not have to repeat anything.
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Will the widget slow my site down?
The loader is small and only starts after your page has finished rendering. The chat window runs inside a Shadow DOM, so it never clashes with your styles.
Try the setup now
Create an account, connect your site and get the first answer within five minutes.